FAQs

Quick answers to some of our customers most frequently asked questions (FAQs)

N L
13 articles in this collection
Written by Nicholas Rempel, Nick, and Lauren

Can I have more than one account with the same email address?

Written by Nicholas Rempel
Updated over a week ago

How to Send a Campaign Survey (aka Manual Survey)

Instructions on how to send Campaign Surveys
N
Written by Nick
Updated over a week ago

How to Configure Your Social Media Accounts (Shopify)

How to set up social media integrations in your SMS Surveys account
L
Written by Lauren
Updated over a week ago

How to Collect Phone Numbers in Shopify

Changing your Shopify settings to collect customer phone numbers
L
Written by Lauren
Updated over a week ago

How do I reset my password?

L
Written by Lauren
Updated over a week ago

What happens if the phone number a customer orders from is a landline and not a cell phone?

L
Written by Lauren
Updated over a week ago

What if a customer doesn't want to receive future SMS messages/surveys?

L
Written by Lauren
Updated over a week ago

How do I resolve a negative customer experience?

L
Written by Lauren
Updated over a week ago

What happens when a customer responds to the survey with a less than positive (neutral or negative) experience?

L
Written by Lauren
Updated over a week ago

What happens when a customer completes the survey?

L
Written by Lauren
Updated over a week ago

What does the survey look like to my customers?

L
Written by Lauren
Updated over a week ago

How do my customers receive the survey?

L
Written by Lauren
Updated over a week ago

Why are some customer phone numbers blurred out?

N
Written by Nick
Updated over a week ago