Treat a negative survey response just as you would an in-person customer complaint. Some options might be a discount off their bill, a credit for a future meal, or a coupon. Sometimes unhappy customers just want to be listened too and may not require any sort of compensation. Treat each experience and customer individually so that your resolution is meaningful to the customer and successful in turning around that negative experience. Read more on resolving negative experiences here.

When Servmetrics notifies you of a negative customer experience, you can enter your resolution notes and indicate whether the issue was successfully resolved. This information is automatically updated in your Servmetrics dashboard.

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